Effective October 21, 2026.
ChUV is a consumable supplement, so every sale is final except where something went wrong on our side. We refund or replace an order only in the cases below.
What we refund or replace
Damaged or defective items. If your jar arrives damaged, broken, unsealed or defective, contact us and we will replace it or refund it.
Incorrect items. If we sent you the wrong item or the wrong quantity, contact us and we will make it right.
How to request it
Email support@cayonutra.com within 7 days of delivery with your order number and a photo of the item and its packaging. Our team will review it and reply with next steps. Approved refunds go back to your original payment method.
What we cannot refund
Orders that arrived intact and as ordered, including opened or unopened jars returned for a change of mind.
Subscription renewals that were not cancelled at least 48 hours before the renewal date. It is your responsibility to cancel, skip or change your subscription on time. If you do not cancel at least 48 hours before your next renewal date, that renewal will be charged and shipped as scheduled, and the charge is non-refundable. Each renewal is prepared and shipped on a fixed cycle so your next jar arrives before your current one runs out, so we cannot reverse a renewal once it has been charged. You can cancel, skip or change your subscription any time at cayonutra.com/account.
Sale items, items purchased through special promotions or with a discount, and purchases made with gift cards, except where the item arrived damaged, defective or incorrect.
By purchasing from CAYO Nutraceutical you agree to this refund policy. Questions? Email support@cayonutra.com.